RETURNS,
MADE CLEAR.
We want you to shop with confidence. If there is an issue with your order, our team is here to make the returns and refunds process as clear and straightforward as possible.
Our Returns & Refunds Policy
Please contact us before returning an item. Our team will review your request and provide the appropriate return instructions. Returns and refunds are subject to the conditions below and any applicable consumer rights.
Return Requests
If you wish to request a return, please contact us promptly after receiving your order and include your order number and the reason for your request.
Return Condition
Items should be returned in their original condition, with the supplied packaging and accessories where applicable. Please take reasonable care of the item while it is in your possession.
Non-Returnable Items
Certain items may not be eligible for return where an exclusion is permitted by applicable law. Any relevant restrictions will be communicated where applicable.
Refunds
Once an approved return has been received and checked, any applicable refund will be processed to the original payment method. Processing times may vary depending on your payment provider.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible with your order number and clear details of the issue so our team can assist you.
Return Instructions
Please do not send an item back before contacting us. Once your return request has been reviewed, we will provide the relevant instructions for your return.
A SIMPLE RETURN PROCESS
Contact Us
Send us your order number and tell us why you would like to request a return.
Receive Instructions
Our team will review your request and provide the relevant next steps.
Return Review
Once the return is received, it will be checked and any applicable refund will be processed.
Need Help?
Have a question about a return or refund? Contact our customer care team and include your order number so we can assist you efficiently.
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