AL MUBARAK TRADERS
QUESTIONS?
WE’VE GOT ANSWERS.
Find answers to some of the most common questions about shopping with Al Mubarak Traders, including orders, delivery, returns, payments and customer support.
Frequently Asked Questions
Select a question below to view the answer.
We currently deliver to addresses within the United Kingdom.
Available delivery options and any applicable charges are
shown during checkout.
Estimated delivery times depend on the delivery service
selected and your location. Any available delivery
information will be provided during checkout or in your
order communications.
Please refer to the order information and updates sent to
the contact details provided when placing your order.
If you need assistance, contact our customer care team
with your order number.
The payment methods currently available to you will be
displayed securely during checkout. Availability may
depend on the payment services enabled on our website.
If you would like to request a return, please contact us
before sending the item back. We will review your request
and provide the appropriate return instructions in
accordance with our Returns & Refunds Policy and
applicable consumer rights.
Once an approved return has been received and checked,
any applicable refund will be processed to the original
payment method. The time taken for the funds to appear
may vary depending on your payment provider.
Please contact us as soon as possible and provide your
order number together with clear details of the issue.
Our customer care team will review the matter and assist
you with the appropriate next steps.
You can contact our customer care team through the
contact details provided on our Contact Us page.
For questions about an existing order, please include
your order number so we can assist you efficiently.
CUSTOMER CARE
Still Have a Question?
If you cannot find the answer you need, please contact our customer care team and we will be happy to assist.